Privacy Policy

Privacy of your data has extremely high importance for us and therefore we have a clear policy setting of how your personal data will be processed and protected.

Controller of your data:
Copenhagen Bike Company ApS is the controller of the personal data you submit to us and responsible for your personal data under the applicable data protection law.

Copenhagen Bike Company ApS
Vermundsgade 40b
2100 Copenhagen Ø
Denmark
VAT NO: DK-36964936

Where do we store your data?
Copenhagen Bike Company ApS does everything we can, to protect your privacy. All information provided by you is gathered securely through SSL, which means Secure Sockets Layer. A SSL is a protocol that encrypts your information into codes so that your information always is being kept secure while being transmitted via the internet. Only your bank has access to this information.

Access to your data:
Your data is only shared with Copenhagen Bike Company ApS. We never pass on, sell or swap your data for marketing purposes to third parties outside Copenhagen Bike Company ApS.

Your rights:
Right to access:
You always have the right to get all information about the data we hold on you. You can contact us, and then will provide you with your personal data via email right away.

Right to portability:
Whenever Copenhagen Bike Company ApS process your personal data based on your consent or agreement, you can get a copy of everything if needed. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

Right to erasure:
You always have the right to erase any personal data processed by Copenhagen Bike Company ApS at any time except for the following situations:
* you have an ongoing matter with our Customer Service.
* you have an open order which has not yet been shipped or partially shipped.
* you have an unsettled debt with us, regardless of the payment method.
* your debt has been sold to a third party within the last three years or one year for deceased customers.
* if you have made any purchases on the webshop, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to our newsletter (direct marketing):
You have the right to object to direct marketing sent by us.
You can opt out from direct marketing by the following means:
* following the instruction in the bottom of each marketing mails

How to pursue your rights:
We always take data protection seriously and therefore we handle your requests in relation to your rights stated in the text above. Feel free to talk us at ohs@copenhagenbikecompany.com.

Online purchase

How we use your personal data:
* We will use your personal data to manage your purchase online at our website by processing your orders and returns by our online services or in the event of any problems with the delivery of your items.
* We will use your personal data to handle your payments.
* We will also use your data in order to handle complaints and warranty matters for our products if needed.
* Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

The type of personal data we process:
* contact information (name, address, email address and telephone number)
* payment information and payment history
* credit information
* order information

Who has access to your personal data:
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above; companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment.
Please be aware that all of these recipient companies have an independent right or obligation to process your personal data.

The legal ground to process your personal data:
We need your personal data in order to manage and deliver the order directly to you. Your data is being kept for 5 years according to the Danish bookkeeping law.

Direct marketing

Why we use your personal data:
We will use your personal data to send you marketing offers and invitations through e-mails.

The type of personal data we process:
* contact information such as e-mail address, telephone number and postal code
* what products and offers you have clicked on

Who has access to your personal data:
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to technical suppliers for distribution of physical and digital direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties outside Copenhagen Bike Company ApS.

The legal ground to process your personal data:
The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, that will be sent to you based on our legitimate interest.

Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and object to direct marketing.
When you do so Copenhagen Bike Company ApS won’t be able to send you any further direct marketing offers or information based on your consent.

You can opt out from direct marketing by the following means:
* by unsubscribing the Copenhagen Bike Company ApS newsletter. Follow the instructions in the marketing emails.
* by contacting costumer service at ohs@copenhagenbikecompany.com

How long do we save your data:
We will keep your data for direct marketing until you withdraw your consent, which you can do by writing at ohs@copenhagenbikecompany.com

Customer service

Why do we use your personal data:
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.
We may also contact you if there is any problems with your order.

What types of personal data do we process:
* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* credit information
* order information
* all correspondance in the matter

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

How long do we keep your data:
For 5 years unless;
* you have an ongoing matter with Customer Service.
* you have an unsettled debt with Copenhagen Bike Company ApS, regardless of the payment method.
* your debt has been sold to a third party within the last three years or one year for deceased customers.
* your credit application has been rejected within the last three months.
* if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Copenhagen Bike Company ApS legitimite interest. Copenhagen Bike Company ApS will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Development and improvement

Why do we use your personal data:
We will use data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymized data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our website.
The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries.

What types of personal data do we process:
* order number
* country

We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data connected to cookies:
* click history

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

What is the legal ground to process your personal data:
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.

Fulfilment of legal obligations

Why we use your personal data:
To comply with obligations in laws, court rulings and decisions from authorities.
This includes to use your personal data to collect and verify accounting data to comply with bookkeeping rules.

What types of personal data do we process:
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date

Who has access to your personal data:
Your data will be shared within Copenhagen Bike Company ApS.
We will share your personal data with IT companies that provides bookkeeping system solutions.

The legal ground to process your personal data:
The processing of your personal data is necessary for Copenhagen Bike Company ApS to fulfil its legal obligation.

How long do we save your data:
We will save your data in compliance within the Danish bookkeeping law.